• 1

    General information

    These terms of use (the “Terms of Use”) govern access to and use of the website hosted under the domain name www.mimmeko.com (the “Web Site”) and under any of the subdomains thereof or its dependent webpages, as well as the content and services that the owner of the Web Site makes available to its users (the “Users”) and set out with the Privacy Policy and Cookies Policies, relating to the management of the Users’ personal data, the terms and conditions governing the Web Site.

    In compliance with article 10 of the Information Society and Electronic Commerce Services Act 34/2002, of July 11, the following identification details are given for the owner of the Web Site:

    TIPPIA DESIGN, S.L. (“MIMMËKO”) is a corporation with registered address in Bilbao, Calle Jose Maria Escuza, Nª4, piso 5, CP 48013, and email customerservice@mimmeko.com

  • Object of the contract

    These Terms of Use constitute the entire agreement which regulates the conditions governing the purchase of products made available to the Users by MIMMËKO on the Web Site (the “Products”).

    Access to the Web Site or its use by the User, as well as the purchase of any Product, necessarily implies, and without reservation, the knowledge and acceptance of these Terms of Use, and as such it is recommended that the User reads them carefully each time s/he wishes to buy a Product.

  • 3

    Product purchase

    3.1. How to buy Products

    In order to order Products, the User must follow the purchasing procedure set out on the Web Site, read and accept the Terms of Use and select “Finish and Pay” (the “Order”). Then MIMMËKO will email the User to confirm that the Order has been accepted (the “Order Confirmation”). The contract between the User and MIMMËKO will be definitely formalized once MIMMËKO sends the User a Order Confirmation. Only those products listed in the Order will be covered by the contract.

    3.2. Availability of Products

    All Orders are subject to availability of Products. In the event that, once the Order Confirmation is sent, MIMMËKO cannot provide the requested Product for any reason, it will contact the User as soon as possible in order to report this circumstance. In this case, MIMMËKO may:

    (i) offer the User, with no increase in price, a product of similar characteristics and features to the one originally requested, provided they are consistent with the needs of the User; and/or
    (ii) offer the User to cancel the requested Order, refunding the amount paid within (14) business days.

    3.3. Refusal to process an Order

    Although MIMMËKO will always endeavour to process all Orders, there may be exceptional circumstances in which it may be forced to refuse to process an Order after having sent the Order Confirmation, and MIMMËKO reserves the right to do this at any time at its sole discretion.

    MIMMËKO reserves the right to withdraw any Product from the Web Site at any time and to remove or modify any materials or content, and shall not be liable to the User or to any third party as a result of withdrawing any Product from the Web Site, regardless of whether said Product has been sold or not, or as a result of removing or modifying any materials or content on the Web Site.

    3.4. Product Warranty

    All of the products offered on the website have the commercial guarantee of the supplier itself. MIMMËKO has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the MIMMËKO establishment and its after-sales service by email to shop@mimmeko.com or by contacting the established places by the supplier itself. In case of doubt you can phone customer service or email shop@mimmeko.com.

    3.5. Delivery of Products

    Once the Order Confirmation is sent, the Products will be delivered to the address specified by the User when making the Order within approximately (1-10) working days from when they leave the warehouse of MIMMËKO.

    In the case of express shippings, the delivery time will be 24/48 working days.

    MIMMËKO assumes no liability where the Product is not delivered due to the fact that the data provided by the User is false, inaccurate or incomplete or if delivery cannot be completed through no fault of the shipping company used for this purpose, like the absence of User or the retention of the Product by Customs.

    Delivery times are approximate, although MIMMËKO tries to meet them.

    3.6. Delivery costs

    Delivery costs include transport, insurance and customs at source. For delivery to countries not part of the EU, customs charges at destination and other taxes (duties)are not included; the recipient will have to settle these in cash in order to receive the merchandise.

    The recipient shall be required to pay all import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.

    The goods will be dispatched in the shortest time possible; however, the recipient should take into account the import procedures of the destination country, for which Mimmëko cannot be held responsible. Neither shall Mimmëko accept any liability for delays caused by strikes, armed conflicts or other circumstances beyond its control.

    Mimmëko does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order.

    3.7. Price and payment of the Products

    The prices applicable to each Product will be those published on the Web Site on the date on which the Order is placed by the User. Although MIMMËKO tries to ensure that all prices listed on the Web Site are accurate, errors may occur. In the event that MIMMËKO discovers an error in the price of any of the Products that a User has requested, it will inform the User as soon as possible and give him/her the option of reconfirming the order at the correct price or cancelling it. If MIMMËKO fails to contact the User, the order will be considered cancelled and the User shall be fully refunded any amounts paid.

    MIMMËKO shall not be required to provide the User with any Product at an incorrect lower price (even if the Order Confirmation has been sent) if the pricing error is obvious and unmistakeable and could be reasonably recognized by the User as an incorrect price.

    The prices may change at any time. However, any changes will not affect the Products with respect to which MIMMËKO has already sent a Order Confirmation.

    a)Form of payment

    Users may pay by credit card or Visa debit, Visa Electron, MasterCard, American Express or PayPal. To minimize the risk of unauthorized access, the User's credit card details will be coded. Both if the payment is made by credit or debit card or through PayPal, the charge will be made at the time when MIMMËKO sends the Order Confirmation to the User.

    b)Value Added Tax (VAT)

    The VAT rate will be the legally applicable rate at each time depending on the particular product.

  • 4

    Return and exchange policy

    a)Right of withdrawal

    Under applicable regulations, in the event that the User is contracting as a consumer, s/he may cancel the contract (except for the cases established by law) and freely return or change the delivered Products at any time within fourteen (14) calendar days from the date of delivery (the “Withdrawal Period”).

    In case the User want to enforce such right, s/he shall contact MIMMËKO at the e-mail address shop@mimmeko.com to manage the return. The User will get a RETURN NUMBER back, and then s/he can choose among shipping the returned goods her/himself or letting MIMMËKO manage the shipping.

    Once the returned Product has been inspected to verify compliance with the requirements of section c) below, and in the case that the User decides not to exchange the Product, MIMMËKO shall refund the User the amount paid for Product, excluding shipping expenses which will be paid by the User in accordance with the table below:

    Product collected by MimmëkoProduct sent by User
    Exchange€ 5free
    Return€ 5free

    Upon expiry of the Withdrawal Period, no Product exchanges or returns will be accepted. Product exchanges will only be accepted for defective products in accordance with the provisions of section b) below.

    b)Return of defective Products

    In the event that the User considers that the Product does not conform to the Product’s specifications, the User shall immediately contact MIMMËKO at the e-mail address shop@mimmeko.com with details of the Product and the defect and specifying whether s/he chooses to return the Product or to exchange it for an identical Product.

    The User may return the Products at the place where they were delivered to a courier which will be sent by MIMMËKO or return the Product using his or her own means. Once the returned product has been inspected, MIMMËKO will send within a reasonable time, an email informing the User whether the Product will be refunded or replaced (the “Refund or Exchange Decision”). In that case, the Product will be refunded or exchanged as soon as possible and in any event within fourteen (14) days following the date on which the Refund or Exchange Decision was sent.

    In the event of a refund or exchange of a Product, MIMMËKO shall fully refund the price of the Product to the User, including shipping expenses.

    c) Common provisions for returns

    The User shall comply with the following requirements to exercise the right of withdrawal and to make returns and exchanges of Products:

    (i) To arrange collection of the Product, the User must first contact MIMMËKO by email at the following address: shop@mimmeko.com;
    (ii) The User may evidence his or her right of withdrawal in any manner permitted by law; such right shall in any case be deemed to have been validly exercised by returning the Product;
    (iii) The Product must be returned in the same condition in which it was received. MIMMËKO shall not refund any amount if the product has been damaged, so the User must be careful with the Product while in his or her possession; and
    (iv) The refund will be made by using the same form of payment as used to pay for the Product.

  • 5

    Use of the website

    The Users agree to use the Web Site in accordance with the law, morality, generally accepted good customs and public policy. The Users undertake to refrain from using the Web Site for illegal purposes inconsistent with the provisions of these Terms of Use, or in any other way that may be harmful to the rights and interests of MIMMËKO or of third parties, or damage or harm the image or reputation of MIMMËKO or prevent the normal use of the products and services offered by MIMMËKO on the Web Site.

  • 6

    Propiedad intelectual

    All information contained on the Web Site, including its graphic design and source code, are protected by copyright and other rights contained in Legislative Royal Decree 1/1996, of 12 April, approving the Consolidated Intellectual Property Act and other rules governing intellectual property.

    These rights belong exclusively to MIMMËKO, and as such any reproduction, distribution, transformation or public communication is expressly prohibited, as well as any transfer of all or part of the contents of the Web Site, and in general any act of exploitation of all or part of the contents (images, text, design, indexes, forms, etc..), as well as the databases and software necessary for the visualization or the functioning thereof and any object that under current legislation is protectable by intellectual property regulations.

    The Users may not under any circumstances commercially exploit or use, directly or indirectly, in whole or in part, any content of the Web Site without the prior written consent of MIMMËKO.

    The authorization for the use of any content of the Web Site can be requested by writing to the e-mail address shop@mimmeko.com. The provisions of the preceding paragraphs will not under any circumstances mean that MIMMËKO assumes any liability for the content, and shall not entitle the Users or any third parties to any compensation.

  • 7

    Industrial property

    The trademarks, trade names, signs, names, logos, slogans or any kind of distinctive sign displayed on the Web Site belonging to MIMMËKO, and very specifically, the word “MIMMËKO” may not be used without the prior written consent of MIMMËKO.

  • 8

    Enlaces a sitios web de terceros

    The links contained in the Web Site, referring to publicity or other types of content, and whose ownership or responsibility corresponds to third parties other than MIMMËKO, are not the responsibility of MIMMËKO, which shall under no circumstances undertake to monitor or approve the services, content, data, files, products and other material on the third party webpage or webpages. Therefore, MIMMËKO shall not under any circumstances be liable for the lawfulness of the content of such webpage(s), and the third party is exclusively responsible for all matters concerning the content of that link, particularly for compliance with applicable law, morality, good customs and public policy. The existence of links does not imply any relationship between MIMMËKO and the owner of the website to which the link is directed.

  • 9


    MIMMËKO disclaims all liability for:

    (i) The functioning of the Web Site, including cases of force majeure and any other cases beyond MIMMËKO’s control, which is not fully operational, or possibly lacks the minimum functionality for managing the relevant service.
    (ii) Any errors or security deficiencies that may arise from the use, by the Users, of an outdated browser or insecure version, as well as the activation of password or identification code conservation devices of the User recorded in the browser or for the damage, errors or inaccuracies that may result from any malfunction.
    (iii) For any direct or indirect damages that may be caused by the information transmitted or communicated on the Web Site or in any electronic communications, including without limitation technical or human errors in the published data.
    (iv) Damage, including but not limited to damage, loss or direct, indirect, incidental or consequential expenses arising in connection with this Web Site or the use of this Web Site or inability to use the Web Site by any party, or in connection with any failure in performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

    The User will be liable for all damage and loss caused by wrongful or fraudulent acts as well as for the damage caused to MIMMËKO or its Users as a direct or indirect consequence of a breach by the User of these Terms of Use. MIMMËKO reserves the right to take any actions to which it may be entitled before the relevant law enforcement agencies or courts.

    Although it uses its best efforts, MIMMËKO cannot guarantee the Users access and continuous and uninterrupted use of the Web Site.

  • 10


    MIMMËKO has the right to review and amend these Terms of Use at any time. The User shall be subject to these Terms of Use from the time when accepted by him/her, unless any amendments are required with retroactive effects by operation of law or by decision of a governmental authority, in which case such amendments will apply to Orders already placed by User.

  • 11

    Contact and written communications

    Applicable law requires that some of the information and communications to be sent by MIMMËKO to the User must be in writing. By accepting these Terms of Use, the User agrees that most communications with MIMMËKO will be electronic. MIMMËKO will contact the user by email or by notices published on the Web Site. The User agrees to this electronic means of communication and acknowledges that any notice, information and other communications sent by MIMMËKO by electronic means complies with the legal requirement of being in writing.

    For any query or issue in connection with the Orders, the User shall contact MIMMËKO by email at the following address: shop@mimmeko.com.

  • 12

    Applicable law and jurisdiction

    The operation and use of the Web Site and these Terms of Use are governed by Spanish law. Insofar as permitted by law, MIMMËKO and the User, expressly waiving any other jurisdiction to which they may be entitled, hereby agree to submit to the jurisdiction of the courts of Bilbao, Spain.